In this regard, numerous users have voiced their concern that their WhatsApp calls do not ring when the screen is turned off. As a result of this, they end up missing some very important calls. Only when they unlock their device do they get hold of a missed call notification. The issue only tends to occur when the display is locked and doesn’t happen if the screen is awake. If you are also getting bugged by this issue, then this guide will help you out. Follow along for the fixes.
Fix WhatsApp Call not ringing when the screen is off
It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success. So with that in mind, let’s get started.
FIX 1: Toggle WhatsApp Phone Permissions
First off, you should disable and then re-enable its Phone permission so as to refresh its settings and fix any corrupt configuration with regard to its phone notifications. Here’s how it could be done:
FIX 2: Toggle Notifications on Lock Screen
Next up, you should disable and then re-enable the “Notifications on Lock Screen” feature. Doing so will refresh its underlying settings and could well rectify the issue that we are currently dealing with. So do give it a try using the below-listed steps and then check out the results:
FIX 3: Enable Sensitive Notifications
Some notifications are tagged as sensitive and wouldn’t appear by default on the lock screen. However, if this is your personal device not shared with anyone, then you could consider enabling this feature, which could be done as follows:
FIX 4: Toggle Notifications Permission
Next up, you should disable the affected app notification and then re-enable it. This will refresh the app’s notification settings and might rectify the underlying issue as well.
FIX 5: Unpause App Activity
If an app hasn’t been used for a specific time frame, then the OS would pause most of its background activities, including its notifications. Therefore, verify that’s not the case with the concerned app, and if that app’s activity has been paused, then consider resuming it right away. Here’s how all of this could be carried out.
FIX 6: Update the App
If you are using an older version of the app, then there are bound to be a few issues, including the one that we are currently dealing with. Therefore, you should update the app to its latest version from the Play Store and check out the results.
FIX 7: Disable Battery Restrictions
If you have put any battery restriction measures in place, then it might prevent the app from carrying out its normal functionalities. Therefore, you should remove all those roadblocks and let the app function in a non-restrictive environment. Here’s how it could be done:
FIX 8: Disable DND
In case the Do Not Disturb Mode is turned on, then it will prevent any and every type of notification from appearing on your device. Therefore, you should consider turning off DND from Settings > Notifications > Do Not Disturb and check out the results.
FIX 9: Reset App Preferences
If you have made any changes to the app’s settings, then it might conflict with its proper functioning. Therefore, you should consider resetting the app preferences to their default state. However, do note that it will reset the preferences of all the installed apps. While you wouldn’t lose any data, but it will revert all the app settings [permission, notifications, etc] to stock. So if that’s well and good, then let’s put this to the test right away:
FIX 10: Switch to WhatsApp Beta
If the culprit was a buggy update, then it might take a while before the developers end up relating a patch in the stable build. However, the same fix is released pretty quickly in the beta build. Well, in certain cases, the issue might not even be present in the beta build. So to round things up, you should consider joining the beta testing group and then check out the results. Here’s how it could be done:
FIX 11: Downgrade WhatsApp
In some instances, the developer might end up rolling a buggy update to its app. In such cases, your best bet is to downgrade the app to its earlier stable version. So let’s give it a try using the below-listed steps and then check out the results [before starting, please take a backup of all the WhatsApp data]. That’s it. These were the various methods that should help you fix the issue of WhatsApp calls not ringing when the screen is off. If you have any queries concerning the aforementioned steps, do let us know in the comments. We will get back to you with a solution at the earliest.
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