Moreover, if you already have a Prime membership for its shopping app, then you could carry forward all those benefits over to its streaming app as well. With such a plethora of benefits attached, its rise to fame seems to be a well-documented path. However, in spite of these goodies, it isn’t free from its fair share of issues.
Do note that there’s no universal fix as such. You will have to try out each of the below-mentioned workarounds until one of them spells out success for you. So keeping that in mind, let’s get started.
Fix 1: Update Widevine Content Decryption Module
All the legal online content that you stream is protected by Digital Rights Management (DRM). And the Widevine Content Decryption Module The Widevine Content Decryption Module allows you to play these DRM-protected HTML5 audios and videos in your web browser. If there’s an issue with this module, then there are bound to be issues in playing those DRM-protected contents in your browser. In this regard, Chrome and Chromium-based browsers seem to be the most common parties that get bugged with this problem. The solution for the same is pretty simple- you just need to update the Widevine Content Decryption Module. Here’s how it could be done:
Fix 2: Update Chrome Browser
You should also verify that you are running the latest build of the browser. If that is not the case, then it might lead to a few issues when playing the DRM-protected contents. Along the same lines, the Widevine Content Decryption Module also checks for the latest update corresponding to your browser version. So in rare cases, it might be the case that your old browser is holding it back from getting hold of its latest version.
Close and reopen Prime Video.Restart your Chromebook.Ensure that your Chromebook and web browser have the latest updates.Ensure that you’re not using the same account on multiple devices – you can only stream the same title to two devices at a time.Ensure that any external device is connected to your display using an HDMI cable that is compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD and/or HDR content).Pause other Internet activity – especially if other devices are using the network at the same time.Check your Internet connection. You may need to restart your connected device and/or router.If you’re able to connect to the Internet on other devices, update your connected device’s DNS settings. Please check with your device’s manufacturer for further details.Deactivate any VPN or proxy servers.
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